FAQ's

Your Account

I have forgotten my account password and need to reset it.

Go here to reset your password: https://onelifemaps.com/my-account/lost-password/.

I am trying to login to my account, but I can't remember my username.

You can login using your username, or if you can't remember it, your email address.

If you are still having trouble, please send an email to service@onelifemaps.com. Include your name, email address. We will email you your username. If you would like us to reset your password at the same time, and email you a new one, please let us know.

I need to update my credit card billing information.

To update your credit card, click on My Account in the top right.

Once you are logged in, click on Payment Methods on the left hand side to update your credit card.

My credit card information is current, yet the renewal is still being declined.

There are instances where your credit card company or bank will block a payment for an online subscription.

If you are having trouble, call your bank and ask them if the charge to "One Life Maps LLC" is being blocked. Sometimes it helps to ask them to contact the "internet team" so they can unlock the “protection"and allow the subscription to “One Life Maps LLC" to continue.

Videos

I am having trouble playing the videos on your site.

If you aren't using Chrome as your browser, you might consider switching. You can download Chrome here:
https://www.google.com/chrome/

You may be using an outdated version of the Google Chrome web browser:
https://support.google.com/chrome/answer/95414

Here are some other suggestions to fix videos that won't play on Chrome:
https://support.google.com/chrome/answer/6138475

You may need to install or update Adobe Flash Player. You can download it here:
https://get.adobe.com/flashplayer/

Check to see if Flash Player is installed. If it's not, you will find instructions for your specific browser here:
https://helpx.adobe.com/flash-player.html

Audio

I am having trouble playing the audio files on your site.

You may need to install or update QuickTime

Download and install QuickTime for Mac
https://www.apple.com/quicktime/download/

Download and Install QuickTime for Windows
https://support.apple.com/kb/dl837

Listen to My Life Facilitators

I am a new "Listen to My Life Facilitator" and need to schedule my interview.

If you have not been officially affirmed as a 'Listen to My Life' facilitator, we'll need you to engage with our Director of Facilitator Development, Joan Kelley to complete an application and interview. She will be contacting you shortly, or you may email her at joan@onelifemaps.com.